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>> Home >> Georgia >> Douglasville Childcare Providers >> Roof Reflections Of Our Finest The

Roof Reflections Of Our Finest The

Name:  Roof Reflections Of Our Finest The
Address:  3510 W Stewart Mill Rd
 Douglasville, GA 30135
Phone:  (770) 920-7663

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Review by Zabrina on Sunday, April 26, 2020 at 11:04:14 AM
Complaint begins w/ initial issue regarding my son being wet several days when I picked him up from school.I told the director, Erica, when I visited the school before enrolling my son that we had behavior issues, and were struggling to get him potty trained. She stated it was ok. They had dealt w/ other students w/ these issues before. There were several days back to back of my son's pants being wet when picking him up. One day, I spoke to the young lady sitting at the front desk saying that I needed to speak to someone about him being wet on more than one occasion. This young lady was VERY rude and as the person sitting at the front desk, did not handle it appropriately. I told her about the rude response and attitude and told her I would speak with the director. Before long I received a call from the director about the incident in which she told me "before I say anything, that was her daughter. The excuse - she is in high school, so I should understand, and that I should not have addressed her daughter, and was not to bring my problems to anyone but her. This incident was never resolved and carried over to later encounters. Due to my son's behavior issues this led to other problems. One of them was me being pulled into a "conference" in the front of the school during student drop off with another unsuspecting parent. I immediately withdrew my son, which was the beginning of February, and now I am having to run behind them about my tax form. Asked for form to be prepared. Went to school, no one would come to the door. Then called and asked for it to be mailed, in which, she did not want to even check to make sure my updated address was in the system that I had given her months ago. A month later, no paper. Was told in the last phone conversation, that the paper was mailed, and if I didn't get it 3 days later to call back for another one. 3 days wait for something that was supposedly sent a month ago??? Customer service seems to only be